Phân bón chứa nhiều hợp chất hóa học khác nhau hằm cung cấp chất dinh dưỡng cần thiết cho cây trồng. Tuy nhiên, việc xử lý hoặc bón phân không đúng cách có thể gây nguy hiểm cho sức khỏe con người.
Building a sustainable supply chain
GRI 308-1, 2 / GRI 414-1, 2
The impacts of PVCFC’s business operations on environmental and social issues extend beyond activities within the factory premises. We are aware of the environmental and social impacts resulting from the production and supply of raw materials, chemicals, and services essential to our business operations. Therefore, in our supplier selection process, we require and only choose entities that comply with legal requirements concerning environmental and social standards.
With that spirit, PVCFC continues to make efforts to enhance sustainability in the supply chain by implementing supplier partners evaluation and control criteria, specifically:
The sustainable supply chain at PVCFC not only optimizes resource efficiency and minimizes negative environmental and social impacts, but also serves as a strategic pillar that strengthens competitive advantage and sustainable development, delivering long-term value to all stakeholders.
The sustainable supply chain at PVCFC not only optimizes resource efficiency and minimizes negative environmental and social impacts, but also serves as a strategic pillar that strengthens competitive advantage and sustainable development, delivering long-term value to all stakeholders. We believe that building a sustainable supply chain is not only a compulsory requirement but also a key strategic factor for maintaining competitiveness and achieving sustainable development. Ensuring that our suppliers comply with sustainability standards helps us mitigate risks, enhance operational efficiency, and contribute positively to the community and the environment. Currently, 100% of our technology licensors (Topsoe, Toyo, Saipem, Espindesa) meet environmental and social criteria, such as waste management, energy saving, pollution reduction, occupational safety, and ethical commitments. These evaluations are conducted by reputable independent assessors.
A sustainable supply chain not only plays a vital role in optimizing operational performance but also has a profound impact on the environment and society. Activities within the supply chain, from production and transportation to distribution, can positively or negatively affect natural resources, working conditions, and surrounding communities. A sustainable supply chain helps minimize carbon emissions, utilizes resources more efficiently, and ensures fair working conditions.
We believe that building a sustainable supply chain is not only a mandatory requirement but also an important strategic factor to maintain competitiveness and sustainable development. Ensuring that our suppliers comply with sustainable standards helps us minimize risks, improve operational efficiency, and make a positive contribution to the community and the environment.
100% of our technology licensors (Topsoe, Toyo, Saipem, Espindesa) meet environmental and social criteria
In the supplier selection process, alongside traditional criteria such as financial capability, production capacity, and after-sales service, PVCFC also commits to evaluating and selecting suppliers based on environmental and social factors. In 2024, this was reflected in the company’s implementation of procurement policy that ensured transparency, fairness, and equity among suppliers, meeting production and business needs over the past time.
In 2024, the Company has implemented
SIGNED MORE THAN
0
contracts
WITH
0
suppliers
AND HAS NOT DETECTED ANY CASES OF SUPPLIERS FAILING TO COMPLY WITH LEGAL REQUIREMENTS.
In the past year, PVCFC has not yet established specific environmental and social evaluation criteria for suppliers within the supply chain. However, we have ensured that there were no environmental or social violations by any suppliers in the supply chain during 2024.
In the coming time, we plan to release a model to evaluate key equipment suppliers in our supply chain. We also consider applying these evaluation criteria to future investment decisions to ensure that all activities and investments are aligned with the company's sustainability goals. In the fourth quarter of 2024, PVCFC developed the Supplier Management module, which has been operational since March 2025.
A stronger foundation for employees
A stronger Foundation for Farmers/Customers
Welfare of farmers/customers
GRI 413-1
SASB RT-CH-210a.1
PVCFC is committed to improving the welfare of farmers. Through training programs, technical support, quality product supply, and market linkage assistance, the company helps farmers increase productivity, enhance income, and move toward a prosperous and sustainable agriculture.
Training and Technical Support
Understanding the concerns of farmers, PVCFC is one of the leading brands that always leads in providing a diverse range of products, combining inorganic and organic fertilizers from multipurpose products to specialized ones tailored to the growth stages of each type of crop, especially high-value crops such as fruit trees, industrial plants, and urban agricultural crops, along with comprehensive nutritional solutions for crops. Additionally, the company is committed to sharing expertise to help maintain productivity, reduce costs, and improve the quality of agricultural products each season, ensuring that farmers enjoy sustainable and prosperous “golden harvests".
To train and provide technical support for farmers, in 2024, PVCFC is diversifying its farmer support programs. From December 2023 to December 2024, PVCFC continues to collaborate with the Department of Agriculture and Rural Development, the Crop Production and Plant Protection Sub-Department, and provincial Agricultural Extension Centers to implement a series of 12 technical seminars and training sessions on cultivation techniques and proper fertilizer application, under the theme “Ca Mau NPK – Polyphosphate Technology” for rice crops, major fruit trees (durian, citrus fruits, etc.), and coffee for farmers in the Mekong Delta and the Southeast – Central Highlands regions; attracts over 3,000 farmers, along with hundreds of fertilizer distributors and technical staff from agricultural extension centers, agricultural extension stations, and plant protection offices in the Mekong Delta, Southeast, and Central Highlands regions.
PVCFC organized 384 demonstration models to experience Ca Mau NPK fertilizer technology Polyphosphate for rice and fruit crops, and key industrial crops, covering nearly 200 hectares.
The number of demonstration models, field trials, and farmer support seminars has increased by
200-250%
compared to 2022-2023
Customer Benefits
PVCFC’s policy towards farmers focuses on comprehensive cooperation and a commitment to ensuring farmers’ welfare, helping them improve their lives through key policies as follows:
- Product Quality and Safety: PVCFC continuously researches and introduces many new, high-quality products to the market, from inorganic to organic, meeting the nutritional needs of different crops , increasing crop yield and quality, enhancing farming efficiency, reducing production costs for farmers, and minimizing environmental risks.
- Affordable Pricing and High Accessibility: PVCFC offers fertilizers at affordable prices, ensuring accessibility for smallholder farmers, especially in remote areas, by utilizing effective distribution channels. PVCFC’s extensive distribution network across regions actively monitors local farming conditions, promptly reflecting and proposing suitable support solutions that benefit farmers.
- Transfer of Agricultural Innovations: PVCFC facilitates the transfer of technical advances and new solutions in crop nutrition management and agricultural practices. The company collaborates with many Institute Directors, agricultural extension centers and central and local agricultural authorities to implement training programs and extension services for farmers, enhancing their knowledge and experience in using quality fertilizers effectively and economically. At the same time, PVCFC helps guide farmers in applying new technical advances and adopting sustainable agricultural practices.
- Consumption Support: PVCFC is making maximum efforts to harmonize the interests of the business with those of farmers. The company provides not only fertilizers but also collaborates with companies, B2B customers in the agricultural value chain, such as large farms, to help farmers reduce production costs while increasing their income, contributing to the enhancement of the value of Vietnamese agricultural products, and support and accompany farmers by providing cultivation guidance and donating fertilizers and tools to help them replant after storms and flood in the northern region or drought and salinity intrusion in the Mekong Delta.
Expanding cooperation with stakeholders
In 2024, PVCFC collaborated with its distribution system (primary, secondary level, etc,…) to organize visits for approximately 2,500 farmers and 100 students to the Ca Mau Fertilizer Plant. This program aimed to help farmers better understand the production process and product quality of PVCFC.
The "Golden Harvest 2024" media campaign aims to help the end consumers – farmers - access, recognize, understand, and participate in PVCFC's biggest promotion of the year.
The communication campaign was rolled out extensively across integrated and diverse media system, including digital platforms (social media, website, app, etc.), in-store activations, television, press, livestreams, music videos,... delivering impressive results. The campaign recorded over 2.5 million total reaches, hundreds of thousands of engagements, more than 1 million multi-platform views, tens of thousands of website visits, and millions of QR code scans.
As a creative communication campaign for a set of products and information - plant knowledge under the brand name Ca Mau Fertilizer, implemented annually since 2019, "Golden Secret" is a campaign to share knowledge and modern scientific agricultural techniques in a new and unique way to increase efficiency and high applicability.
The "Experience with Ca Mau NPK" initiative within the program provides trial fertilizer samples, allowing more than 11,000 farmers in 2024 to use high-quality NPK fertilizers featuring Polyphosphate technology from PVCFC, helping them achieve “golden harvest”.
Programs targeting distribution channels: PVCFC has launched a series of promotional programs for its 2024 product line, applicable to distributors from Tier 1 wholesalers to Tier 2 retail agents. These programs are designed to create a synchronized push, maximize market momentum, and establish product stock at dealers before the peak farming season in various regions. A U.S. travel incentive program for nearly 150 customers; A special program for over 60 strategic Tier 2 customers; Nearly 40 cars of various types awarded to Tier 2 dealers; A lucky draw with prizes including a Mercedes-Benz and hundreds of 9999 gold taels; A special “Flash Sale” promotional campaign; A tour of the Ca Mau Fertilizer Plant for more than 300 Tier 2 dealers nationwide.
Since the beginning of 2024, PVCFC has launched its long-term brand campaign, “Every Season is a Golden Harvest.” PVCFC promotes this campaign through multiple channels, including 52 episodes on VTV1’s “Wake Up with the Golden Harvest”, 48 re-airings on Vĩnh Long Television – THVL1, as well as PR and media coverage across newspapers and PVCFC’s digital platforms.
Media plays a crucial role in spreading the values of sustainability and prosperity. Through various media channels, it has reached diverse audiences, from farmers in remote areas to dealers and investor shareholders. The collaboration with mass media has promoted discussions on tax policies, workshops, and forums, aiming for sustainable farming practices that bring numerous benefits to farmers.
Commitment to Customer service/benefits
GRI 416, 417, 418-1
PVCFC is a well-known brand among farmers nationwide, thanks to its quality products and a series of meaningful accompanying activities. In addition to the trust and loyalty of millions of farmers, PVCFC enjoys substantial support from a network of distributors across the country.
PVCFC takes pride in the strong backing from its esteemed distributors throughout Vietnam. This extensive business network has enabled the brand’s products to reach farmers directly, optimizing their cultivation processes and helping them achieve harvests.
Recognizing the critical importance of reliability from its customer base and farmers, PVCFC is committed to enhancing the value of “Harmony” in benefits through specific initiatives outlined below. These efforts aim to provide the best product quality and services while ensuring the optimal rights of customers and end-users.
In addition, the leadership at PVCFC understands that the company’s mission is to contribute to ensuring the supply of fertilizers and food security by pioneering nutritional solutions for crops.
IMPACT OF PRODUCTS AND PVCFC’S ACTIONS ON CUSTOMER HEALTH AND SAFETY
Ensuring the health and safety of customers (CHS) is paramount for PVCFC, as the company's products are directly linked to agricultural activities and food production.
Below are some key factors that impact customer health and safety:
| Key factors | Impact on Customer Health and Safety | Measures to Ensure Customer Health and Safety |
|---|---|---|
| Product Composition and Formula | Fertilizers contain various chemical compounds to provide essential nutrients for crops. However, improper handling or application can pose risks to human health. |
|
| Pollution Risks | Fertilizers may contain pollutant such as heavy metals, pathogens, or chemical residues that could pose health risks at high concentrations |
|
| Residue Management | Fertilizer residues can persist in the environment and accumulate in food products. |
|
Thành phần và công thức sản phẩm
-
Tác động đến SK-AT KH
-
Biện pháp đảm bảo SK-AT KH
- Chúng tôi hướng đến sản phẩm an toàn và thân thiện môi trường và người tiêu dùng, chọn nguyên liệu thân thiện môi trường, đảm bảo sức khỏe người sử dụng.
- Trên bao bì sản phẩm có hướng dẫn cảnh báo về an toàn cho người sử dụng.
- Chúng tôi sử dụng hệ thống hotline: 1800 888 606 tiếp nhận phản hồi khách hàng và kịp thời nhận phản ánh của khách hàng từ đa dạng các kênh: hệ thống CRM, phòng Tiếp thị thương mại, Phòng Giải pháp nông nghiệp, Đội ngũ Sale…
Nguy cơ ô nhiễm
-
Tác động đến SK-AT KH
Phân bón có khả năng chứa các chất gây ô nhiễm như kim loại nặng, mầm bệnh hoặc dư lượng hóa chất, có thể gây rủi ro cho sức khỏe con người nếu tồn tại ở nồng độ cao.
-
Biện pháp đảm bảo SK-AT KH
- PVCFC thực hiện các biện pháp kiểm soát chất lượng nghiêm ngặt và tuyên truyền về việc sử dụng phân bón có trách nhiệm thông qua các chương trình đào tạo, hội thảo,… để ngăn ngừa ô nhiễm môi trường và đảm bảo (SK-AT KH).
- Ưu tiên lựa chọn các nguyên liệu không có hoặc có chứa thành phần kim loại nặng, vi khuẩn có hại, dư lượng hóa chất thấp nhất.
Quản lý dư lượng
-
Tác động đến SK-AT KH
Dư lượng từ phân bón bón cho cây trồng có thể tồn tại trong môi trường và có thể tích tụ trong các sản phẩm thực phẩm.
-
Biện pháp đảm bảo SK-AT KH
- PVCFC cung cấp hướng dẫn về tỷ lệ và thời điểm sử dụng thích hợp để giảm thiểu mức dư lượng trong cây trồng đã thu hoạch và tuân thủ các giới hạn quy định về an toàn thực phẩm.
- Nghiên cứu các dòng phân bón thân thiện môi trường, giảm tác hại môi trường (định hướng Net Zero), giảm thất thoát tăng hiệu quả kinh tế cho người dân.
CUSTOMER COMPLAINT RESOLUTION PROCESS
To protect customer rights, maintain legal compliance, and uphold brand reputation, the handling of complaints and the recall of defective products at PVCFC always follow the proper procedures and regulations set by the company and the law. This process is carried out to prevent any negative impact on the environment and human health.
Customer Complaint Resolution Process
The Complaints Handling Department (the Department) receives the complaint information from the customer and relevant departments.
The Department checks, categorizes, and notifies the relevant departments.
Relevant departments must assign personnel to verify and gather customer feedback and submit a verification report.
Relevant departments report the verification results. If no costs are incurred, the Department proceeds with the complaint resolution and close the case
If costs arise, the Department submits the necessary documents/procedures in accordance with the process.
The Business Division Monitor the resolution process
The Department reports the resolution results.
In 2024, the company received and handled 64 cases related to product quality, packaging, etc., and handled 803 cases via hotline.
Product Recall Process
In the case of defective products, the Business Department of the company follow these steps:
Step
Receive the documentary and proceed to work with the customer for product recall
Step
Proceed with the documentation for product recall and return
Step
Prepare a result report and close the case
Safe Products
Currently, inorganic fertilizers still represent a significant portion of PVCFC’s product structure. Recognizing the importance of environmental safety and aiming for sustainable development, PVCFC has initiated extensive research to find alternative raw materials to progressively improve and produce “greener” products. This includes collaborating with various organizations on projects such as green hydrogen production (with hydrogen as a key ingredient in Urea production) and researching and producing fertilizers from recycled materials and waste. These efforts aim to gradually increase the proportion of environmentally and human-friendly products, such as organic fertilizers, microbial fertilizers, and NPK fertilizers derived from organic sources.
Product Quality Management
PVCFC primarily supplies fertilizers that support plant development before harvesting. Plants absorb nutrients from fertilizers through their roots, stems, and leaves. As a result, residues in harvested products are generally negligible.
However, excessive or improper application, whether in dosage or timing, can impact soil quality, leading to loss, waste, or reduced crop yield. PVCFC has conducted research to provide comprehensive guidelines on dosage, ratios, and timing for each type of crop and soil to optimize costs and maximize benefits for customers and farmers.
Currently, PVCFC has not recorded any incidents involving customers affected by fertilizer residues after using its products and services. The company will continue striving to enhance the quality and safety of its products for customers and consumers.
Marketing and Product Labeling
PVCFC maximizes communication with customers regarding its policies, quality control measures, and services. The company widely promotes responsible fertilizer use among farmers through various methods, such as organizing regular farmer workshops, technical seminars, field days, factory tours, customer care activities, and providing information on product labels, usage guidelines, and safety data sheets,…
All PVCFC product packaging clearly displays comprehensive information about the composition, instructions, and recommended usage for each type of crop, along with other safety guidelines.
Customer Management
Customer information is considered a valuable asset by PVCFC, closely tied to the company’s existence and development. Therefore, ensuring the confidentiality of customer information is a top priority and is strictly adhered to in accordance with company policies and legal regulations.
As of now, PVCFC has not recorded any incidents of violations regarding customer information confidentiality. The company will continue to maintain compliance to prevent any future breaches.
A Stronger Foundation
for Everyone
GRI 203-1
SASB RT-CH-210a.1
Nurturing and Developing a Sustainable Vietnamese Agriculture
Nurturing and Developing a Sustainable Vietnamese Agriculture
PVCFC is building a business model that is not only economically successful but also a pioneer in enhancing the quality of life in communities through faster and more effective initiatives and actions. This mission is not only a responsibility but also a source of pride for a Vietnamese brand.
Currently, PVCFC's product portfolio is diverse, ranging from single fertilizers and compound fertilizers to inorganic, organic, and microbial fertilizers... By applying the most advanced technologies, PVCFC’s products offer superior quality, environmental friendliness, and suitability for a wide range of crops in both agricultural and urban settings.
Furthermore, PVCFC stays ahead of technological trends by developing an AI-powered farming and crop care assistant on the 2Nông application, which currently has 150,000 users and an average of 1,500 visits per day. This helps farmers save time and costs while improving crop productivity and quality. The application can quickly detect plant diseases and nutrient deficiencies with a simple scan or photo.
PVCFC’s efforts not only help farmers achieve "Golden harvest” but also create a greener, more nature-friendly living environment for urban residents, thereby contributing to sustainable value for the agricultural sector and Vietnam as a whole.
Enhancing Community Well-being
Enhancing Community
Well-being
PVCFC upholds its commitment to the community through comprehensive social welfare programs, with a budget of nearly VND 80 billion allocated for 2024.
Annual social welfare programs continue to expand in scale compared to previous years, including infrastructure development, rural bridges, solidarity houses, hospitals, school projects, and scholarship programs for children in disadvantaged areas, providing support to farmers in regions affected by natural disasters. The "For a Green Vietnam" initiative aims to plant 300,000 trees from 2023 to 2025, contributing to air quality improvement and environmental protection,...
In 2024, PVCFC has intensified its focus on key markets, accelerating its initiatives and executing programs faster and more effectively, aiming to deliver sustainable and long-term value.
For instance, the initiative to donate 1,400 freshwater storage tanks, each with a capacity of 1,000 liters, in the Mekong Delta region has helped local farmers cope with drought and saltwater intrusion during peak periods. Each tank has a lifespan of up to 10 years.
Another example is the resettlement project for Kho Vang village, which meets the daily living needs of approximately 40 households, implemented by PVCFC in collaboration with Petrovietnam, and the "Technical Support - Overcoming Difficulties" program was launched across 13 provinces and cities in Northern Vietnam immediately after Typhoon Yagi struck, this initiative not only provided immediate relief but also served as a long-term investment, laying the foundation for a stable and sustainable future for affected residents.
For PVCFC, business is not merely a commercial activity but is closely tied to social responsibility. The more the enterprise develops, the more meaningful contributions it makes to the community, from supporting agricultural production and improving livelihoods to protecting the environment. This commitment serves as a driving force for PVCFC to continuously innovate and grow, accompanying Vietnam’s agriculture sector and contributing to the development of a sustainable Vietnam in all aspects.
Spreading knowledge to community
Spreading knowledge to community
With the desire to contribute to the development of the educational environment by fostering motivation, a passion for learning, and career enthusiasm among students from Ca Mau - those who love their profession, their homeland, and meaningful contributions to their community - PVCFC has officially signed a cooperation agreement with the Ca Mau Department of Education and Training to implement extracurricular career exploration activities and promote a reading culture among students, aiming to enhance the quality of education.
Extracurricular Career Exploration Activity: "Visiting and Learning About Careers for High School Students"
Extracurricular Career Exploration Activity: "Visiting and Learning About Careers for High School Students"
PVCFC has the advantage of state-of-the-art technology, one of the most modern factories in the world, proprietary technology, and experience in organizing career-oriented field trips, allowing local students to gain the most effective hands-on experience at the Ca Mau Fertilizer Plant. Extracurricular career exploration activities take place from 2023 to 2024 at 12 high schools in the province, involving approximately 1,200 participants, including students, school administrators, and parent representatives.
PVCFC continues to enhance its dedication and the effectiveness of this collaboration in education, actively spreading the spirit of learning, perseverance, and self-improvement to change lives and contribute to building a more prosperous homeland.
Reading Culture Development Project for High School Students in Ca Mau Province
Reading Culture Development Project for High School Students in Ca Mau Province
To establish a network of book clubs, promote reading habits, and develop soft skills for high school students, the Ca Mau Department of Education and Training and PetroVietnam Ca Mau Fertilizer Joint Stock Company (PVCFC) have launched a project to develop a reading culture among high school students in Ca Mau for the 2023–2024 period.
The project adopts and implements the Books and Action Club model in 10 high schools, establishing self-managed book collections and regularly organizing book-related activities, action campaigns, and monthly events such as book days, book fairs, book competitions, discussions, workshops, and networking galas at the clubs within schools.
The first phase of the project was implemented from November to December 2023. PVCFC collaborated to establish 10 book clubs in 10 high schools, laying the foundation for a book club community in Ca Mau. The second phase is implemented from January to December 2024, including training sessions and guidance on organizing activities for book clubs in schools. Additionally, the project hosts activities and competitions such as Weaving Dreams Through Reading and Books and Action PVCFC Gala.
GREENING TRUONG SA
On our journey to serve agriculture, Ca Mau Fertilizer has always shown enthusiastic dedication to corporate social responsibility for the community and the country. Facing the challenges in Truong Sa, PVCFC, with a high sense of responsibility, swiftly and promptly provided support to the armed forces and civilians on the island district.
In 2022, Ca Mau Fertilizer sponsored 200 tons of fertilizer worth over VND 1.8 billion to help strengthen the greenery on the island, fostering growth and harvests, and contributing to a green – clean – beautiful environment in Truong Sa Island district. Since 2022, Ca Mau Fertilizer has continuously partnered with the Naval Region 4 Command to support the “Greening Truong Sa” program with deeper and broader cooperation. At the nurseries on the islands, Ca Mau Fertilizer provides technical support and infrastructure to promote better plant growth.
“Golden Harvest” - a superior nutritional solution for a wide range of crops and soil conditions – has gone beyond rice fields and vegetable gardens, reaching distant, sun-drenched islands.
“PVCFC’s donation represents the heartfelt support of nearly 1,500 employees to the Naval Region 4 soldiers and the military and civilian forces of Truong Sa. All are united in the desire to restore and preserve the island’s greenery, enriching the beautiful landscape and revitalizing life here. On a higher level, it embodies the pride and responsibility of every Vietnamese citizen toward the sovereignty of our sea and islands.”
-01.svg){kind=icon}
-03.svg){kind=icon}
-04.svg){kind=icon}
-05.svg){kind=icon}
-06.svg){kind=icon}
-07.svg){kind=icon}
